ETicket

   eTicket

This page contains info about using the eTicket online support ticket system.

About eTicket
eTicket is an open source PHP-based electronic support ticket system based on osTicket (defunct), that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website.
 * Website — http://www.eticketsupport.com — was http://eticket.sourceforge.net
 * Forum — http://www.eticketsupport.com/forum.html — was http://sourceforge.net/forum/forum.php?forum_id=450882

Installing eTicket
Requirements: web server with PHP4+ and MySQL4+.

Before you start the auto install you must prepair your environment as follows:
 * 1) Download the latest version of eTicket
 * 2) Extract all files and folders from the compressed download file
 * 3) Upload the contents to an appropriate directory on your webserver (eg: /public_html/helpdesk/)
 * 4) Create a MySQL database using either command line or phpMyAdmin
 * 5) Change permissions for   and follow the on-screen instructions.
 * 6) Change permissions for settings.php to 666 and automail.pl to 755.
 * 7) If you want attachments enabled you MUST chmod 666 your attachments directory
 * 8) REMOVE the "install" directory from your server before you continue
 * 9) Login to the admin area to configure the helpdesk
 * 10) Setup email handling using the piping or pop3 method
 * 11) If you intend on using the pipe method, make sure you have SpamAssassin configured first